Service Request

Submit your vacuum pump information and our service team will review your request.
Contact Service Team
1

Contact Information

Please provide the contact information for the person responsible for this service request.

2

Reason for Return

Select the principal reason for returning the equipment.

3

Equipment Information

Provide the identification and technical information for the equipment.

4

Condition of the Equipment

Please answer all applicable questions regarding the condition of the equipment.

Has the equipment been used?*
Has the product or service fluid been drained?*
Have all openings been sealed airtight?*
Has the equipment been purged?*
5

Contamination

Select Yes or No for every contamination category.

Toxic*
Corrosive*
Flammable*
Explosive*
Radioactive*
Microbiological*
Other Harmful Substances*
6

Processed Substances

List every substance that has come into contact with the equipment, including trade names, chemical names and properties.

Are these substances harmful?*
Are dangerous decomposition products produced when heated?*
7

Legally Binding Declaration

This declaration must be completed by authorized and qualified personnel.

Important: Components contaminated by microbiological, explosive or radioactive products or substances will not be accepted without written evidence of decontamination.

Please review all required fields before submitting.

What Happens Next?
Submit Service Request
1

Submit Service Request

Fill out the online service request form.

Technical Review
4

Technical Review

Our service team reviews your information and contacts you with next steps.

Ship Equipment
5

Ship Equipment

Prepare and ship your equipment following DOC instructions.

6

Inspection & Quote

We inspect the equipment and provide a formal quote.

7

Repair Approval

Once approved, service or rebuild work begins.

Secure & Confidential

Your information is safe with us. All submissions are confidential and used only for service purposes.